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Terms and Conditions


  1. Acceptance of Terms

    1. You have agreed to let us provide you with the Services, on certain terms and conditions. These were either discussed with you and which you agreed during our telephone call or which you agreed to when you signed up online.

    2. The terms and conditions agreed above and the terms and conditions recorded in this document constitute the entire agreement regarding the provision of the Services to you.

    3. We have defined some of the words which have particular meanings in clause 12 of the Agreement.

    4. If there are any words or terms and conditions which you have difficulty understanding, please contact our customer service department at support@carcure.co.za and we will assist you.

    5. We may from time to time amend these terms and conditions and will display these on our website at https://carcure.co.za/termsConditions.

  2. Duration and Termination

    1. We will provide you with the Services from the conclusion of the Agreement, until such time as the Agreement is terminated by you (or us).

    2. You (or us) can cancel the Services at any time (legally this means giving each other 20 Business Days' written notice). Please send your written notice too support@carcure.co.za.

    3. If you terminate the Agreement as above, you can still access the Service within the prescribed notice period, and your access to the Services will cancel at the next billing day after notice of termination. We will retain fees due up to that billing date.

  3. The Services

    1. We will take all reasonable steps within our control to provide you with the Services.

    2. All or some of the Services can only be accessed via an internet connection. Some Services are available to be booked telephonically.

    3. We cannot always guarantee that the Services will be fault-free. The Services can be affected by factors outside of our control; including, amongst other things, inclement weather, power outages, your and our internet connectivity, faults experienced by our respective internet service providers and the like.

    4. The upgrading and maintenance of the Website may result in interruptions or unavailability of the Services from time to time. Where possible, we will advise you of this in advance.

    5. Further exceptions, circumstances relating to the Services where benefits or discounts may be limited or excluded are set out in the Specific Terms.

  4. Payment

    1. You shall pay all amounts due under this Agreement by way of a monthly debit order.

    2. You have authorised us to collect payment for the Services by way of a monthly debit order on a date nominated by you. In the event that a monthly debit order fails, for any reason, we will debit your account on any other date for that month's subscription. For this purpose, we are entitled to use lawful means to monitor your banking account in order to assess the most appropriate time to execute the monthly debit order.

    3. If the date of your debit order falls on a Sunday or public holiday, you agree that your debit order will go off on the last Business Day before the Sunday or public holiday.

    4. Your debit order date will be aligned with your salary date to account for seasonal or economic changes.

  5. Changes in fee

    1. We may change the price which you pay for the Services from time to time. In particular (but without limitation), we will increase the price by a reasonable margin on an annual basis. If you also want to receive particular notice of such increase, you need to tell us so in writing. Should you not find an increase acceptable, you may terminate this Agreement as provided for in Section 2.

  6. Failure to pay the fee

    1. If you do not pay for the Services in full and on time, via the debit order, or any other payment method, you will be in breach of the Agreement and we may cease providing you with the Services, and can implement the provisions of clause 10.

  7. Complaints

    1. We have a complaints department which is used to resolve disputes when they first arise. If you have a complaint, please contact the customer service department at support@carcure.co.za.

  8. Information and disclosure

    1. In entering into the Agreement with you and providing the Services to you, we will come into possession of information pertaining to you. Insofar as it is permissible in law, and save for your banking details, we will hold that information as our own and will be entitled to disclose it to such third parties as we deem appropriate.

    2. You warrant and guarantee that all information supplied to us is true and correct.

    3. Should your address, or any other information which you have given to us, change you must inform us of the change immediately in writing to support@carcure.co.za.

  9. Indemnity and waiver

    1. The Services which we provide will in some cases constitute the introduction by us to you of Service Providers, who will provide services to you in their own capacity as your contractor (even though in terms of the Services, we might fund a particular element of the cost of the Service Provider). In these cases, the Service Provider will be your contractor (even though we might fund an element of the cost) and in terms of the Services, we will not be responsible for any disputes, damages, losses or claims arising from or related to such introductions.

    2. To the extent permitted by law, we exclude and you waive all liability against us, our employees and agents, for any direct, indirect or consequential loss, costs, expenses or damage incurred by you or anyone else, whether in common law, in terms of statute or otherwise arising directly or indirectly from the Agreement, the accessing of the Website and the provision of the Services, save for instances of gross negligence on our part.

    3. To the extent permitted by law, we exclude and you waive all liability against us, our employees and agents, for any direct, indirect or consequential loss, costs, expenses or damage incurred by you or anyone else, whether in common law, in terms of statute or otherwise arising directly or indirectly from the Agreement, the accessing of the Website and the provision of the Services, save for instances of gross negligence on our part.

  10. Breach

    1. In the event that you breach the Agreement we have the right to:

      1. enforce the Agreement; or

      2. terminate the Agreement.

  11. General

    1. Notwithstanding anything to the contrary, a written notice actually received by you will be adequate written notice.

    2. You acknowledge that in entering into this Agreement, you have not relied on any promises, representations or other statements made by us or on our behalf.

    3. You warrant that you are 18 years and above when entering into this Agreement.

    4. If any term or condition is found to be invalid or unenforceable, that term will be removed and the invalid or unenforceable term will not affect the validity of the remainder of this Agreement, which will remain effective.

    5. If the Agreement arose through direct marketing you may terminate the Agreement, in writing, within 5 Business Days' after the date on which the Agreement was concluded. You will be refunded any fees paid within 15 business days of the written notice of cancellation.

  12. Definitions

    1. the Agreement” means the terms and conditions agreed to by you and us during the course of a telephone conversation between you and us (or our direct marketing agents) and the terms and conditions recorded in this document;

    2. Business Days” means all days, excluding Saturdays, Sundays and public holidays. When calculating business days, one must exclude the first day on which the event occurs and include the last day;

    3. the Service” means the value added service which we call Car Cure, which gives you the discounts and benefits, to which we referred during our telephone conversation, and which are more fully described on our Website at www.carcure.co.za.

    4. Service Provider”” means any third party who is a supplier of any benefit or discount to you under or in terms of the Services;.

    5. we”, “us” and “our” mean Car Cure, the proprietor of which is Ignition Telecoms Investments (PTY) Ltd, its affiliates, subsidiaries or its successors-in-title;

    6. Website” means www.carcure.co.za.

    7. you” and“your means you the customer who applies for and receives the Services.

    IMPORTANT: The clauses printed in bold relate to issues which may pose some risk for you or which may limit our liability or which you may not ordinarily expect. Please pay special attention to these clauses. By entering into the Agreement you, in addition to accepting all the terms of the Agreement, also specifically signify that you understand the bold clauses and accept them.

Specific Terms

  1. REPAIR BENEFITS PER REQUEST

    1. Chips: We will pay for repairs to minor chips for an area not exceeding 1.5mm in diameter up to the amount of R3000.00 during a recurring 3 month period.

    2. Minor dents: We will pay for repairs of minor dents to the bodywork of your vehicle that do not exceed 15cm in diameter. Where any part of the body panel has been ripped or torn the damage will not be defined as a minor dent and will not be repaired under this product. We will pay for repairs up to the amount of R3000.00, for an unlimited number of repairs during a recurring 3 month period.

    3. Minor Scratches: We will pay for repairs of minor scratches to the bodywork of your vehicle that do not exceed 15cm in length. Where any part of the panel has been ripped or torn the damage will not be defined as a minor scratch and will not be repaired under this product. We will pay for repairs up to the amount of R3000.00, for an unlimited number of repairs during a recurring 3 month period.

    4. Wheel Rims and Mag Wheels: We will pay to repair damage to your vehicle’s wheel rims and mag wheels. Where the rim or mag has been damaged to such an extent it cannot be repaired, the damage will not be defined as minor and will not be repaired. We will pay for repairs up to the benefit limit of R2500.00 in any 12 month period.

    5. Tar Removal: We will pay for tar removal up to the benefit limit of R3000.00, during a recurring 3 month period for an unlimited number of repairs.

    6. Windscreen Damage: We will pay for the cost of chip repairs to the windscreen of the vehicle. In the event of the windscreen cracking during this process, the replacement costs of the windscreen will not be paid for under this product and will be for your own account.

  2. EXCLUSIONS FOR REPAIRS

    1. Parts or damages not listed under the Repair Benefit Guidelines of the selected repair benefits.

    2. Requests that fall outside of the Product Benefits.

    3. Replacement of a body panel or part of it

    4. A body panel that has been ripped, torn, perforated or damage to the interior structure or alignment of the panel

    5. Accessories, door mouldings, window mouldings, beadings,

    6. Car Radios, sound equipment, or car telephones

    7. Locks and handles

    8. Tyres

    9. Locks and handles

    10. Tyres

    11. Stickers

    12. Damage caused by hail

    13. No cover provided for under taxi under this product. A taxi being an automobile that carries passengers for a fare usually determined by the distance travelled.